Privacy Policy

This Privacy Policy describes how CITADELLE DE MARSEILLE collects, uses, and protects your personal information when you use our website. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, phone number, and postal address when you contact us or subscribe to our newsletter.
  • Donation Information: if you make a donation, we collect information necessary to process your donation, such as your payment details and billing address.
  • Usage Data: information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies: We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To process donations and provide donation receipts.
  • To send you newsletters, updates, and promotional materials about our programs and events (if you have subscribed).
  • To analyze website usage and improve our website’s content and functionality.
  • To comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing donations, sending emails, or conducting data analysis. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure server.
  • Encryption of data in transit and at rest.
  • Regular security assessments and audits.
  • Limiting access to personal information to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website after the effective date constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: epictinyg@gmail.com
  • Address: FORT SAINT NICOLAS, 1 BOULEVARD CHARLES LIVON, 13007 MARSEILLE
  • Phone: +33753009724

10. Association ID

Association ID: W133033122